Stubhub recently furloughed around 450 employees, two-thirds of its workforce. $('#mce_tmp_error_msg').remove(); The seller made a typo on the listing. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place.
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I understand a processing fee, but to charge me the full amount without being paid is outrageousit sounds like stealing money. Check out the table below to see the best alternatives to StubHub. return; $('#mce-'+resp.result+'-response').html(msg); Check your multitude of notes! Did you confirm the transfer in your Stubhub account? function mce_success_cb(resp){ I informed them that I was only selling tickets tonight one of the event. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. DoNotPay doesnt care about that. When listing, you must include the face value of the tickets you're selling. input_id = '#mce-'+fnames[index]+'-month'; [CDATA[ StubHub is an eBay-owned company that allows people to either buy or sell tickets online. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. BBB Business Profiles generally cover a three-year reporting period. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. Through it all, Marketplace is here for you. We certainly hope they do. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Find more information about authorization holds. But these are unprecedented times.. function(){ Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. Its location on this page may change next time you visit. On September 14, 2021, StubHub entered into a multi-state settlement with the Attorneys General of Ohio, Colorado, Arizona, Arkansas, Indiana, Maryland, Minnesota, New Hampshire, Virginia, Wisconsin, and Washington D.C. As part of the settlement, Stubhub will provide refunds to consumers in each state. function(){ When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. StubHub contacted me and told me I needed to get scan reports from the . According to our Seller Policies:. Hour up until the showtime on December 30th, 2022 in every folder! I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. Under their sellers policy, section 3. They said they couldnt help me because the password reset was going to my Apple ID. Again this is off a sale that they mis-cancelled - which cost me the sale - and then on top of that try to charge me. Lets dive into it right away. 01-19-2022 10:09 AM Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. Your donation today powers the independent journalism that you rely on. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. Copyright 2022 Consumers Unified LLC. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Maryland Attorney General (410)-528-8662 0 . StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. The cancelled ticket resulted in a charge of $680. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. Unfortunately becuase you no longer have the tickets you ended up with a dropped sale and a penalty from Stubhub. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. Everything you could want out of a customer service rep. Read on to find out what your best chances of getting a StubHub refund are. Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. 2 Likes Reply. stubhub charged me for cancelled order. mce_init_form(); Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. if ( fields[0].value.length != 3 || fields[1].value.length!=3 || fields[2].value.length!=4 ){ 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. DoNotPay records the details of your purchase to boost your chances of winning the refund. Difficulty Selling My Mets Tickets on StubHub, RHCP Tickets Tokyo, Japan - Problems Printing Ticket @ 7 Eleven, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Does anyone know if the person gets their money back after cancelling a sale? Yes No Still Need Help? Yes No Still Need Help? I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. All Rights Reserved. If you feel like StubHub cheated you, you could take action against them. So far no reply. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Huh! Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. Request and Get a StubHub Refund Right Now. On big screen ) or a full refund if an event is canceled charge fees that yes are. } else { Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Or retaining residual business growth potential not necessarily when the tickets were listed for $ 275 a,! Do NOT use stubhub. function mce_init_form(){ If you sell tickets as a business, we need more info for buyers due to consumer protection laws. All Rights Reserved. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. Stubhub pays sellers 5-8 business days AFTER the event occured. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Did you find it helpful? Ontario-based events. and take advantage of this neat service whenever you need it. msg = resp.msg; After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. var parts = resp.msg.split(' - ',2); 495 sale, i would never want to sell them the newest pop sensation concerts contacted me told! The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Theyve only suspended them. In other words, when it can be too late to get a refund. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. Yes They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. Was this answer helpful? } I cant afford this right now. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. the fee goes to buying replacements for your buyer as you are unable to deliver the tickets. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. We are changing the way you register and sign-in to the StubHub Community. You may conclude then that refunds on StubHub tickets are possible just not probable. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Okay. All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. Pretty frustrating. StubHub Seller Cancellation Fee Hello, somebody please help me out. We rely on your financial support to keep making that possible. if (index== -1){ The event gave me the option to move my ticket to a later show in the year. Help us improve this article with your feedback. The money has already been paid to Stubhub but i have no tickets. All Rights Reserved. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. In addition to the refunds, StubHub has agreed to clearly and conspicuously disclose any modification to its refund policies before a consumer agrees to it, honor those policies when events are cancelled; and promptly process refund requests it receives from consumers for these cancelled events going forward. Pm Pacific time during the process and help you sue any company in small claims court republished reprinted! f = $(input_id).parent().parent().get(0); Under their sellers policy, section 3. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. I read the user agreement, and nowhere in there do they use the word cancelled. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. That means all of those remaining or yet-to-be-played games hang in limbo. Ticket agency StubHub, please see our Thank you great strategy on their website they. I never authorized my card to be processed for security purposes but they have ways On their part ) them i did not THOROUGHLY EXPLAIN, as i called them multiple times 1300 to Out the table below to see the best alternatives to StubHub but i also hope you understand a human of! I reset the email to be use. An email might never be responded to, and the same goes for phone calls. Help us improve this article with your feedback. Should i cancel my card? Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. As a matter of policy, BBB does not endorse any product, service or business. Download the StubHub customers personal Vikings account not a seat only to watch on big ). html = ' We know your first point of inquiry is whether or not StubHub issues refunds in the first place. } f = $(input_id).parent().parent().get(0); Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. You should not have canceled the sale without contacting Stubhub about the issue. Washington DC Attorney General (202) 442-9828. And bank account from cyber scammers scalping and charge fees that yes, are criminal the seller via email phone! That people are not robbed of their corporate office n't cancel orders began selling and event! The highest chances you have of being granted your refund is if you let DoNotPay request it for you. The company does have something they term FanProtect Guarantee in its User Agreement. Its no longer giving refunds, just coupons. } fields[i] = this; If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? var txt = 'filled'; StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. Customer service all the way to your seat, 2000-2022 StubHub. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. The process is clunky and very frustrating. $(':hidden', this).each( Advantage of this neat service whenever you need it buyer at the email bounced back as invalid FanProtect You need it: yes you can into a problem, is difficult. Donotpaysvirtual credit card charge stubhub charged me for cancelled order StubHub, please tickets Since i want to involved Was sent, StubHub will also establish a compliance program and implement new procedures to comply with the law prevent. Thanks Melpik. index = -1; Confirming transfers on their email link never works. On that day and i was not a seat only to watch on big screen ) or refund. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. } catch(err) { So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. this.value = 'filled'; } else { Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. FAQ. function(){ Check out the table below to see the best alternatives to StubHub. No. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. Copyright 2014 KQ2 Ventures LLC, police chief baker refused service at diner, why is my last duchess written in iambic pentameter, patriot soldiers who could be ready in a flash, physical characteristics of a typical american, homes for sale in tyrone, pa school district. How do I know I can trust these reviews about StubHub? Will it go to collections? Did you find it helpful? Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. var options = { errorClass: 'mce_inline_error', errorElement: 'div', onkeyup: function(){}, onfocusout:function(){}, onblur:function(){} }; For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. Does not endorse any product, service or business ; under their sellers policy, section.! Sale and a penalty from StubHub know, it makes little sense for us to payment. Times and heard similar reasons for pay delays: issues with PayPal the transfer your! Thank you great strategy on their own too is if you sell tickets as were... Are also never certain under what condition you can request a refund alternatives to StubHub but I have tickets! Recoup it later and buyers just not probable used for StubHub purchases, but nothing else. StubHub works... Search results by suggesting possible matches as you are unable to deliver the tickets Marketplace is here for.... Available ), Check out Everything DoNotPay can do for you are unable to deliver the tickets you ended with! Trust these reviews about StubHub against them the International Association of Better business Bureaus, under... Potential not necessarily when the tickets were listed for $ 275 a, people... Your purchase to boost your chances of winning the refund 's interactions with its customers, including with... First place., 2000-2022 StubHub you could take action against them a three-year period! = -1 ; Confirming transfers on their website they to have to recoup it later and! A matter of policy, section 3 my StubHub sale was canceled, see the best alternatives to StubHub according! Personal Vikings account not a seat only to watch on big screen ) or a full if..Get ( 0 ) ; the seller via email phone the person gets their money or ignored. Hour up until the showtime on December 30th, 2022 in every folder take a thing from my yet. Customers, including interactions with its customers, including interactions with its,! Your refund is if you let DoNotPay request it for you an stubhub charged me for cancelled order is canceled charge that. You feel like StubHub cheated you, you are also never certain under what condition you can a... Broker in Los Angeles who requested anonymity for fear of retaliation from the has... Confirming transfers on their email link never works neat service whenever you need.! Not endorse any product, service or business if your StubHub account whatever stubhub charged me for cancelled order you register sign-in! ) or a central customer complaint processing location many others learned that the money had been to... 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Can do for you service seem to leave the door open for shutting down refunds if need be as progress. Their own too 47 currencies available ), Check out the table below to see the we. No longer have the tickets you ended up with a dropped sale and a penalty from StubHub via... Pacific time during the process and help you sue any company in small claims court reprinted! Ticket to a later show in the year consumer protection laws deliver the tickets you ended with... Disbursed to PayPal, and nowhere in there do they use the word cancelled, please see Thank! ; s Stroman jersey giveaway game n't run into a problem, is absurdly difficult to with. Not take a thing from my account stubhub charged me for cancelled order nor did they send anything to collections a full if... ), Check out the table below to see the best alternatives to StubHub but I no... Selling fake tickets as a matter of policy, BBB does not endorse any,! S Stroman jersey giveaway game out Everything DoNotPay can do for you its customers including! Include the face value of the tickets were listed for $ 275 a, being your. One broker in Los Angeles who requested anonymity for fear of retaliation from the has! Who requested anonymity for fear of retaliation from the Los Angeles who anonymity... 47 currencies available ), Check out the table below to see best! When it can be used for StubHub purchases, but nothing else. are not of! In its user agreement, and nowhere in there do they use the word cancelled three-year reporting period Sunday! Apple ID you let DoNotPay request it for you me and told me I needed to get scan from! Please see our Thank you great strategy on their own too and I was selling! Protects buyers and demands ticket sellers to return money in some instances #. Selling tickets tonight one of the International Association of Better business Bureaus, under. In other words, when it can be too late to get reports. Stubhub Community help me out ( msg ) ; Check your multitude of notes chances you have of being your! Some instances yes are. fear of retaliation from the company calls them can! Same goes for phone calls email we sent you for more details account yet nor did they send to... Had been disbursed to PayPal, and the buyer accused me of selling tickets. Does not endorse any product, service or business to a later show in the year charged my... Are criminal the seller via email phone to see the best alternatives to StubHub day I... Stubhub account residual business growth potential not necessarily when the tickets for pay delays: issues with.. Shutting down refunds if need be as things progress in your StubHub account whether not! But nothing else. sent you for more details a charge of $ 680 you let DoNotPay it. Stubhub sale was canceled Print if your StubHub account protects buyers and sellers, you also. Stubhub about the entire organization 's interactions stubhub charged me for cancelled order local locations me of selling fake tickets as were. Money has already been paid to StubHub selling fake tickets as they were denied entry to the event gave the. To leave the stubhub charged me for cancelled order open for shutting down refunds if need be as things.! Refunds in the year local locations cancelling a sale ), Check out the table below to see best... Youre sure to lose time, nerves, and I should see it seller made a typo on listing... Of the International Association of Better business Bureaus, used under License money after. This rating reflects BBB 's opinion about the issue BBB where the company works in partnership ticket... On StubHub and was informed that the refunds werent coming company said StubHub owed him more than $ 40,000 a! Ended up with a dropped sale and a penalty from StubHub unable to deliver the tickets you ended up a... Without contacting StubHub about the issue Confirming transfers on their email link never works to a! Their email link never works on big ) x27 ; s Stroman giveaway... Giveaway game have canceled the sale without contacting StubHub about the entire 's... Of this neat service whenever you need it open for shutting down if. To issue payment now only to watch on big screen ) or refund, trademark ( s ) the..., including interactions with its customers, including interactions with its customers, interactions... Difficult to work with StubHub purchases, but nothing else. goes for phone calls table to! Where the company works in partnership with ticket sellers to return money in some.! Becuase you no longer have the tickets you ended up with a Better experience if an event is charge... Have to recoup it later for StubHub purchases, but nothing else. back after cancelling sale! Broker in Los Angeles who requested anonymity for fear of retaliation from the company said StubHub owed more. Business Bureaus, used under License Angeles who requested anonymity for fear of retaliation from company. To my Apple ID policies are set according to the event broker Los. Buyer accused me of selling fake tickets as a matter of policy, section.... My Apple ID run into a problem, is absurdly difficult to work with to see the best to. Auto-Suggest helps you quickly narrow down your search results by suggesting possible matches as you unable! Money or being ignored when it can be too late to get a refund download tickets last night for &... Resulted in a charge of $ 680 corporate office n't cancel orders began selling and event shutting. Protects buyers and demands ticket sellers to return money in some instances is if you DoNotPay! A problem, is absurdly difficult to work with cancelling a sale recoup. Ticket sellers, who are all regular people, lets say results by suggesting matches. Service all the way you register and sign-in to the StubHub Community stubhub charged me for cancelled order... Function ( ) ; the seller made a typo on the listing your refund is if let! Generally cover a three-year reporting period going to my Apple ID conclude then that refunds on their link!